Mohit Mokal Mediation

In this interview, we look at Sama's ODR journey, talk about the evolution of the technology, impact of mobile phones and how ODR can be developed with a mobile friendly approach. Watch the full interview below -    

Introduction With over 692 million active users as of February 2023, India was the second largest online market in the world, behind China. Despite the large number and a consistent increase in accessibility, internet penetration in the country was just under 50 percent, below the worldwide average.  However, a total of 1.10 billion cellular mobile connections were active in India in early 2023, with this figure equivalent to 77.0 percent of the total population.  In this blog post, we will explore how mobile phones can increase the adoption of ODR in India. Reasons for Low ODR Adoption 1. Lack of awareness: One of the primary reasons for the low adoption of ODR in India is the lack of awareness about its benefits. Many people in India are not familiar with the concept of online dispute resolution or the platforms available for it. 2. Limited access to technology: Another significant barrier to ODR adoption in India is limited access to technology, particularly in rural a...

Our first interview with Ms. Chittu Nagrajan the co-founder of the Resolution Centre at e-Bay and PayPal, Modria.com, ODR world and ODR India, the first Online Dispute Resolution Service Provider in India in 2004.  She served as Head of the eBay and Pay Pal Community Court initiative and has supervised several Masters Students in the United States including Harvard. She is a Regular Guest Speaker at several Universities in Malaysia and India where she speaks on Intellectual Property, Mediation and Online Dispute Resolution. In this interview we ask her questions about the journey of ODR, the foundation of NCTDR, CREK, ODR.com, the transformation of technology from 2006 to 2023 and finally advice for young professionals entering the field of ODR. Interview Begins M - Good morning, Chittu Ma'am, and thank you for taking the time to come here. So this is the first edition of our interview with ODR experts such as yourself. Now before I begin, I'd like to give a brief introduction ...

Welcome to the world of Online Dispute Resolution (ODR), where disputes are resolved in the digital realm! ODR has come a long way since the late 1990s when the internet started to gain traction and online transactions became more commonplace. Today, ODR is a powerful tool used to resolve disputes efficiently, effectively, and economically. Let's take a quick trip down memory lane to see how ODR has evolved over time. The Virtual Magistrate Project, launched in 1996, was one of the earliest online dispute resolution initiatives in the US, which used an online hearing format to resolve disputes. Fast forward to 1998, when the Internet Corporation for Assigned Names and Numbers (ICANN) established the Uniform Domain Name Dispute Resolution Policy (UDRP) to resolve domain name disputes, which is now widely adopted. In 2002, the United Nations Commission on International Trade Law (UNCITRAL) established the Working Group on ODR to promote the development and use of ODR mechanisms in in...

Greetings, dear readers! As I stand at the precipice of a brand new adventure, I simply cannot contain my excitement and enthusiasm any longer. I am thrilled to share this news with all my esteemed friends and connections who have been with me throughout my journey thus far. Let me give you a brief rundown of my path up until now. After graduating, I worked as a Mediation Associate under the illustrious Mr. Sriram Panchu until February 2022. He has been a constant source of inspiration and guidance in my life, and I will always be grateful for his mentorship. In November 2020, I co-founded a tech company called IRO (Intelligent Resolution Online) with some of my friends. However, due to personal reasons, I had to exit the company in April 2021. But did that stop me from pursuing my passion? Not in the slightest! During the lockdown period between April and December 2021, I decided to spread my wings and work independently as a lawyer. My main focus was on civil and commercial disputes,...