Mohit Mokal Mediation

Our first interview with Ms. Chittu Nagrajan the co-founder of the Resolution Centre at e-Bay and PayPal, Modria.com, ODR world and ODR India, the first Online Dispute Resolution Service Provider in India in 2004.  She served as Head of the eBay and Pay Pal Community Court initiative and has supervised several Masters Students in the United States including Harvard. She is a Regular Guest Speaker at several Universities in Malaysia and India where she speaks on Intellectual Property, Mediation and Online Dispute Resolution. In this interview we ask her questions about the journey of ODR, the foundation of NCTDR, CREK, ODR.com, the transformation of technology from 2006 to 2023 and finally advice for young professionals entering the field of ODR. Interview Begins M - Good morning, Chittu Ma'am, and thank you for taking the time to come here. So this is the first edition of our interview with ODR experts such as yourself. Now before I begin, I'd like to give a brief introduction ...

Welcome to the world of Online Dispute Resolution (ODR), where disputes are resolved in the digital realm! ODR has come a long way since the late 1990s when the internet started to gain traction and online transactions became more commonplace. Today, ODR is a powerful tool used to resolve disputes efficiently, effectively, and economically. Let's take a quick trip down memory lane to see how ODR has evolved over time. The Virtual Magistrate Project, launched in 1996, was one of the earliest online dispute resolution initiatives in the US, which used an online hearing format to resolve disputes. Fast forward to 1998, when the Internet Corporation for Assigned Names and Numbers (ICANN) established the Uniform Domain Name Dispute Resolution Policy (UDRP) to resolve domain name disputes, which is now widely adopted. In 2002, the United Nations Commission on International Trade Law (UNCITRAL) established the Working Group on ODR to promote the development and use of ODR mechanisms in in...